Use Code:OFFER2017 Register & Get Rs. 5000 Off   Buy Now
Free Shipping In India
CALL US : (033) 2274 8484, Help  

HOW CAN WE HELP?

Customer Service
(Mon-Sat)
(11:00am - 7:00pm IST)
(033) 2274 8484


EMAIL - support@drapeethnic.com

CART

You have no items in your shopping cart.

FAQ & Policies

PAYMENT
Q.What are the payment options available for drape ethnic?

We accept payments via debit and credit cards, paypal or netbanking.

Q.How can I place an order on drapeethnic.com?

You can loggin at the website and place your order. website: drapeethnic.com.

Q.What should I do if my payment fails?

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, kindly wait for sometime and then retry.

If your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.

Q.Does your company have cod (cash on delivery) payment option?

Sorry, we don't have COD facility at present. However we will be coming up with it very soon..

SHIPPING AND DELIVERY
Q.What is your shipping policy?

We at drape ethnic try to ship all products within the stipulated time, as mentioned in the product. However, at sometimes there may occur some unavoidable circumstances which may lead to delay or cancellation of order.

• Reasons for delay /cancellations • Products stuck in custom • From the merchants end • Out of stock • National holiday

In case of delay an email will be sent on the registered email id regarding the reason and other information.

On the other hand in case of cancellations, a cancellation email will be sent on the registered email id and the pre-paid money will be refunded in whole in the form of credits/transferred to the bank account.

We use highly competitive logistic company which ensures delivery on time and safely like fedex, overnite, bluedart etc.

Q.What are the shipping charges on drape ethnic products?

Drape ethnic offers absolutely free shipping in india. For international orders the charges will be calculated and it will be included on your cart.

Q.What time will it take for an order to be delivered?

An estimated delivery time is displayed at time you order any product. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.

Q.What if we don't deliver in time?

We would try to send all products in time but in case the product doesn't reach to the right place in time the receiver could wait for sometime or they could make an inquiry on our website. Or else they could cancel the order.

Q.Does drape ethnic deliver products outside india?

Yes, we deliver products outside india with care.

Q.How do we check the status of my order?

An email will be sent as soon as you place the order and the status will be updated on your my account section.

RETURN AND REFUND
Q.What is drapeethnic’s return policy?

Answer paragraph section - 1.1

Answer paragraph section - 1.2

Q.What time does return process take?

Answer paragraph section - 2.1

Answer paragraph section - 2.2

Q.Is any refund policy available here?

Answer paragraph section - 2.1

Answer paragraph section - 2.2

Q.Any deduction from refund money?

Answer paragraph section - 2.1

Answer paragraph section - 2.2

Q.How do you return your product?

Answer paragraph section - 2.1

Answer paragraph section - 2.2

CANCELLATION AND MODIFICATION
Q.How can I cancel an order?

You can cancel an order until it has been processed in our website. This includes items purchased on sale. Any amount you paid will be credited back into your drapeethinc.com account in the form of cashback.

Q.Any cost cutting for cancellation?

Answer paragraph section - 2.1

Answer paragraph section - 2.2

Q.Any time limit for an order cancellation?

Answer paragraph section - 2.1

Answer paragraph section - 2.2

Q.where can I place order of cancellation?

Answer paragraph section - 2.1

Answer paragraph section - 2.2

CASH BACK AND DRAPE ETHNIC CREDITS
Q.What is cashback or de credits?

Cashback or de credits are your store credit with drapeethnic.com that can be used to pay for purchases on drapeethnic.com. You get cashback when you return items to drapeethnic.com or when you receive drapeethnic.com gift cards. You can redeem your cashback on the payments page.

Q:Any redeem policy available here?

Answer paragraph section - 2.1

Answer paragraph section - 2.2

GIFT WRAP
Q.How can I get a gift wrap done?

You can choose to gift wrap your order by selecting the GIFT WRAP option in your shopping cart.

Q.What payment methods can I use to pay for a gift order?

You can use any payment method that drape ethnic supports. You can also use your cashback balance to pay for the order.

Q.Will the pricing, discount and payment information be displayed on the package sent to the recipient?

No. The external packaging slip/invoice will not include any pricing, discount, or payment information. However, the original product tag with the mrp will be intact on the products inside the package.

Q.Can i apply a coupon or discount on the gift wrapping charge?

Discounts and coupons are not applicable on gift wrap charge. However, the discount will get deducted from the product.

Q.Who can return the gift?

The sender can put in a request to return the gift item. A sender can return an item by visiting our website. The refund amount will be credited to the sender's cashback account. Please note that when you return an item, the gift wrap charges are not credited back.

Q.Any extra charge require for gift wrapping?

Yes. A nominal charge of Rs 25/- per order will be charged on selection of the gift wrap option..

Q.Are all products sold at drapeethnic.com available for gift wrapping?

Yes, all products sold at drapeethnic.com are available for gift wrapping.

DISCOUNT COUPONS
Q.Where can I get a discount coupon?

You can find a coupon at the SALE page on the website or special offer coupons will be sent through emails and newsletter as well.

Q.How products can be purchased through coupons?

You can apply the discount coupon code at the cart page under APPLY COUPON..

Q.Can coupon be transferred to cash?

No. Discount coupons can only be redeemed at your purchase. They can't get transferred into cash.

Q.Is discount coupon applicable on shipping or gift wrap?

No. Discount coupons are applicable only on products. They cannot be applied on shipping/gift wrap/VAT.

CAREER
Q.Who can apply for a job?

Drape ethnic is offering a unique opportunity for the young people who are hard working, enthusiast and efficient to work in any kind of circumstances for a fashion portal, can apply for the post for various departments.

Q.How can I apply for a job at drape ethnic?

The enthusiast and efficient aspirers can drop in their cv’s at drapeethnic@gmail.com.

PARTNER WITH US/BUSINESS DEVELOPMENT
Q.Who can partner with us?

Courier companies and people who want to sell their products are most welcome to partner with us. People who are interested in any other kind of business/offer can also contact us.

Q.How can I contact with us?

Drop an email at vendors@drapeethnic.com with your name, email id and contact number. Purpose of partnership or any other additional information is also requested to send us on our website. we can also be reached through our contact us page or any other social media we are there on.

BULK/CORPORATE ORDER
Q.Where should I contact for bulk orders?

Kindly drop an email at drapeethnic@gmail.com for any enquiry regarding bulk orders, mentioning your CONTACT NAME, CONTACT NUMBER, QUERY AND EMAIL ADDRESS. Or you can also send us a query from the CONTACT US page on our website. We'll get back to you with our quotations as soon as possible.

Q.Is there any privilege service available for bulk orders?

Yes. We provide huge discounts to all our wholesale customers with extra privileges.

Q.Do you have any discount for bulk orders?

Yes, huge discounts are available for bulk orders. Please contact our website, drapeethnic.com and drop an email for any further inquiry at drapeethnic@gmail.com

Q.Is the shipping free for bulk orders as well?

No, a very nominal shipping charges is charged on bulk orders.